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Resolving Conflict in Tough Times

Recently, The Consulting Team has been asked to help our clients resolve many conflicts as stress levels rise. Fears for safety, potential staff reduction, transitions, and having to do more work with fewer resources all elevate stress levels. Organizations are seeking to reduce stressors wherever possible. One way is to resolve conflicts quickly. This can be done effectively on-line, with the right planning.

How to Listen Mindfully

Posted by on 11:08 pm in blog, Leadership Tips | 0 comments

It’s been said that wherever you go, there you are. Yet how present are you at any given time and place you find yourself? Many professionals sometimes appear in body but little else. Whether with co-workers or customers: don’t get marked as missing in action.  ...

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Get to the Heart of Customer Service

Posted by on 11:41 pm in blog, Leadership Tips | 0 comments

We were consulting for a client from Latin America whose name was spelled Eugenia. In our one-on-one meetings, one of us kept pronouncing her name “You-Gene-E-Ah” and the interaction felt strictly transactional. She answered the phone one day while we were working together and pronounced her name “O-Hee-Nee-Ya”. We took note. Once we began pronouncing her name properly, our interactions felt much more personal and became productive too. She hadn’t told us that we were pronouncing her name incorrectly… but neither had we asked. Lesson learned.  ...

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Watch Your Language

Posted by on 11:08 am in blog, Leadership Tips | 0 comments

Even though there appears to be an acceptance of misspelling in tweets and emails, it’s still important to have your spoken words reflect your professionalism. Whether you’re a job-seeker, an employee seeking a raise, a first-time supervisor or professional simply seeking to impress others in meetings, know that your use of language matters....

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Brevity in Communication

Posted by on 11:06 am in blog, Leadership Tips | 0 comments

Have you noticed lately how people’s attention spans have shrunk? Readers neither have the time nor the patience for the whole story. They want a short version, the executive briefing, the synopsis, abstract or capsule summary. And if you don’t provide it they simply tune out or check out....

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Creating a Kinder and Gentler Workplace

Posted by on 3:48 pm in blog, Leadership Tips | 0 comments

There is a heightened awareness of the menace of workplace bullying. And that’s good. Bullying, as defined by the American Psychological Association, is “a form of aggressive behavior in which someone intentionally and repeatedly causes another person injury or discomfort.” Bullying may take the form of physical contact, words or more subtle actions. It occurs in face-to-face interactions, group settings, as well as in the virtual world....

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Are you Credible? How to Make Honesty Your Policy.

Posted by on 9:52 pm in blog, Leadership Tips | 0 comments

  When you speak, do people listen? More importantly, are you believed? To command attention and respect in the workplace, you do have to be...

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Trust is a Must

Posted by on 10:33 am in blog, Leadership Tips | 0 comments

Trust is the cornerstone of business. It must be fostered internally, before even addressing trust between organizations and their customers, clients and constituents. We must trust each other … within and between departments, as well as building trust between employees and management.  ...

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Augment Training with Coaching and Mentoring

Posted by on 3:48 pm in blog, Leadership Tips | 0 comments

Supervisors, managers and leaders at all levels recognize the value of training their employees. Effective training builds skills and confidence, enhances productivity and team cohesiveness and reinforces organizational culture. Classroom training remains an effective and efficient way of transferring knowledge to a group of employees at the same time, so they learn and grow together.  ...

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How to Write Business Reports Right: Tips Your English Teacher Never Told You

Posted by on 12:30 pm in blog, Leadership Tips | 0 comments

  How many times in your professional career have you been asked to write a report for upper management or key stakeholders? How many drafts and corrections and edits did you have to go through before you were confident that what you said was needed, understood, and acted upon? The following tips on writing can build your confidence....

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How to Write Clearly and Concisely for the Best Results

Posted by on 6:13 pm in blog, Leadership Tips | 0 comments

Effective leaders don’t just light up the way by their spoken words. They also write to inspire and instruct, educate, and motivate their followers....

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