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How to Increase Your Emotional Intelligence

Posted by on 4:35 pm in blog, Leadership Tips | 0 comments

Have you ever participated in an important conversation with a colleague, customer, or employee, and wondered how even your best intentions created an undesired result? Or have you ever received an evaluation from your boss that indicated you need help with your “people skills,” whatever that...

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How to Motivate and Engage your Employees

Posted by on 12:49 pm in blog, Leadership Tips | 0 comments

Are your employees less motivated than you would like? Does some of your staff just get by rather than doing their best? Well, you are not alone. The majority of managers and supervisors we have interviewed agreed with a recent Gallup Research finding that employee motivation is at its lowest ebb, with more than 50% of American workers feeling “disengaged” from their work....

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Write Effective Emails — Get the Response You Want

Posted by on 11:29 am in blog, Leadership Tips | 0 comments

How many emails do you send in a day? 20? 50? More? Writing emails has become such a common form of communications—both personal and business—that we may automatically assume that receivers perfectly understand and accept what we write.  ...

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How to Keep Your Teams Engaged

Posted by on 5:49 pm in blog, Leadership Tips | 0 comments

  It used to be common that people who worked in a team sat in a common location. A team member could walk across the room to ask a question about a procedure or deadline or problem and get help. But today, team members are used to communicating through mobile devices.    ...

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Providing Exceptional Customer Service

Posted by on 3:58 pm in blog, Leadership Tips | 0 comments

  One of The Consulting Team’s most popular courses is “Exceptional Customer Service.” It stands to reason that if your organization provides a product or service, you will have customers and you will need to satisfy them....

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Coaching Pays Off – Learn Some Easy Tips

Posted by on 3:31 pm in blog, Leadership Tips | 0 comments

  Robert had met his goals as a new supervisor. He thought his team was getting the job done when his manager called, asking to meet with him as soon as possible. He told him that Human Resources had two complaints about his aggressive style. One came from a direct report and the other from a fellow manager. Robert was shocked. Coaching Pays Off – Learn Some Easy Tips...

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How to Deal with Difficult Personalities, November/December 2015

Posted by on 7:06 pm in blog, Leadership Tips | Comments Off on How to Deal with Difficult Personalities, November/December 2015

How to Deal with Difficult Personalities In many work situations, some co-workers are easy to work with, while others may be tough. It is, however, everyone’s responsibility to ensure that customers’ needs and business goals are met. Mastering skills to get along with different personalities may be both a challenging task and a most rewarding accomplishment. Leadership Tips last issue stated that some problematic workplace behaviors may be habitual, caused by unrealistic expectations and low tolerance for employees’ learning curves or mistakes. Perhaps communication styles may clash. Sometimes, though, co-workers may have acted in an overly aggressive manner. 10-11 2015 LT Agreesive Behavior...

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Are Your Employees Being Bullied? July/August 2015

Posted by on 12:45 pm in blog, Leadership Tips | Comments Off on Are Your Employees Being Bullied? July/August 2015

Bullies are no longer confined to the school playground. In fact, the Workplace Bullying Institute has determined that 37% of adult Americans have faced bullies on the job. Difficult people and personalities have always challenged teams and their leaders. Bullying behavior, however, can create stress and anxiety, which can lead to costly personnel issues. The Level Playing Field Institute’s research found $16.2 M for employee turnover; over a million dollars in litigation settlements; and $8 M in lost productivity could be traced back to bullying behaviors. Read More Are Your Employees Being Bullied? July/August 2015 Tips July/August...

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Communication: A Key to Customer Satisfaction, May/June 2015

Posted by on 5:04 pm in blog, Leadership Tips | Comments Off on Communication: A Key to Customer Satisfaction, May/June 2015

Henry Ford, founder of the American automobile industry, said, “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” Imagine your boss telling you, “You were late turning in your assignment, and when I read it, I realized you didn’t give me what I wanted.” What would your response be? You might take a deep breath and say, “I’m sorry for any inconvenience I caused you. I misunderstood your directions and the due date. I promise to deliver the corrected assignment to you right away.” Consider the four basic needs of most customers: To feel welcome and comfortable To be heard and understood To feel important and respected To have their needs met   Read More Communication: A Key to Customer Satisfaction, May/June 2015 May/June 2015...

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How to Communicate During Change, March 2015

Posted by on 1:50 pm in blog, Leadership Tips | Comments Off on How to Communicate During Change, March 2015

Thoughtful communication is essential at each stage of change. After employees move beyond denial and they have time to vent, their leaders can help them explore, accept, and commit to the change. Leaders who persuade employees to explore the opportunities and benefits of the change help them to accept it. ! Have you ever watched a movie where the newly-single lead character decides to try speed dating? This is where couples have five to ten minutes to meet, try to create chemistry, and persuade the other to accept a date. Similarly, in today’s busy workplace, leaders may only have five to ten minutes to persuade employees to accept a new direction. Read More How to Communicate during Change, March 2015   Mar 2015 Newsletter...

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