Pages Menu
Categories Menu

Leadership Tips

_

The Give & Take of Effective Feedback. Part II

Posted by on 9:34 am in blog, Leadership Tips | 0 comments

One of our consultants was delivering a breakout training session at an association’s annual conference when everything that could go wrong did. The handouts were lost, the slides malfunctioned, the room had horrible acoustics. Our consultant’s confidence wavered as several of his stories landed...

read more

The Give & Take of Effective Feedback. Part I

Posted by on 12:14 am in blog, Leadership Tips | 0 comments

Whether you’re a manager, supervisor or co-worker, you are likely giving others feedback. Perhaps it’s in an annual review, after a meeting or during a project review. You may be giving it privately or publicly. Might you be breaking some basic rules of giving or receiving feedback?...

read more

Illuminating Blind Spots to Improve Your Effectiveness

Posted by on 11:58 am in blog, Leadership Tips | 0 comments

Do you sometimes feel misunderstood at work? Are you perplexed that co-workers don’t see you as you see yourself? Would you like to learn what you don’t know about yourself?...

read more

How to Listen Mindfully

Posted by on 11:08 pm in blog, Leadership Tips | 0 comments

It’s been said that wherever you go, there you are. Yet how present are you at any given time and place you find yourself? Many professionals sometimes appear in body but little else. Whether with co-workers or customers: don’t get marked as missing in action.  ...

read more

Get to the Heart of Customer Service

Posted by on 11:41 pm in blog, Leadership Tips | 0 comments

We were consulting for a client from Latin America whose name was spelled Eugenia. In our one-on-one meetings, one of us kept pronouncing her name “You-Gene-E-Ah” and the interaction felt strictly transactional. She answered the phone one day while we were working together and pronounced her name “O-Hee-Nee-Ya”. We took note. Once we began pronouncing her name properly, our interactions felt much more personal and became productive too. She hadn’t told us that we were pronouncing her name incorrectly… but neither had we asked. Lesson learned.  ...

read more

Watch Your Language

Posted by on 11:08 am in blog, Leadership Tips | 0 comments

Even though there appears to be an acceptance of misspelling in tweets and emails, it’s still important to have your spoken words reflect your professionalism. Whether you’re a job-seeker, an employee seeking a raise, a first-time supervisor or professional simply seeking to impress others in meetings, know that your use of language matters....

read more

Brevity in Communication

Posted by on 11:06 am in blog, Leadership Tips | 0 comments

Have you noticed lately how people’s attention spans have shrunk? Readers neither have the time nor the patience for the whole story. They want a short version, the executive briefing, the synopsis, abstract or capsule summary. And if you don’t provide it they simply tune out or check out....

read more

Creating a Kinder and Gentler Workplace

Posted by on 3:48 pm in blog, Leadership Tips | 0 comments

There is a heightened awareness of the menace of workplace bullying. And that’s good. Bullying, as defined by the American Psychological Association, is “a form of aggressive behavior in which someone intentionally and repeatedly causes another person injury or discomfort.” Bullying may take the form of physical contact, words or more subtle actions. It occurs in face-to-face interactions, group settings, as well as in the virtual world....

read more

Are you Credible? How to Make Honesty Your Policy.

Posted by on 9:52 pm in blog, Leadership Tips | 0 comments

  When you speak, do people listen? More importantly, are you believed? To command attention and respect in the workplace, you do have to be...

read more

Trust is a Must

Posted by on 10:33 am in blog, Leadership Tips | 0 comments

Trust is the cornerstone of business. It must be fostered internally, before even addressing trust between organizations and their customers, clients and constituents. We must trust each other … within and between departments, as well as building trust between employees and management.  ...

read more