Using Emotional Intelligence and Confidence to Manage Workplace Challenges and Conflicts

Are interpersonal conflicts wasting a lot of your time and energy? Don’t you wish
everyone would just get along? In this interactive training, we provide ways to identify conflict
sources, brainstorm resolutions, and head off potential conflicts. You’ll enhance your emotional
intelligence as you practice listening, conflict resolution, and communication techniques.

Learning Objectives

  • Practice focused listening and empathy skills
  • See how to use your own Emotional Intelligence to handle conflict
  • Diffuse negative emotions by applying effective behavioral agreements


  • Gain useful communications and mediation skills
  • Use agreements to resolve conflicts and differences