Managing Conflict with Emotional Intellegence

Are interpersonal conflicts wasting a lot of your time and energy? Do you wish everyone would just get along? In this interactive training, we provide ways to identify conflict sources, brainstorm resolutions, and head off potential conflicts. You will apply concepts as you practice and enhance your listening, conflict resolution, and communication skills.

Learning Objectives

  • Practice focused listening skills
  • Match people’s pacing and diverse communication styles
  • Diffuse negative emotions to resolve conflicts
  • Create and apply effective behavioral agreements

Outcomes

  • Gain useful communications and mediation skills
  • Learn to use agreements to resolve conflict