How to Mediate and Resolve Conflicts

Do you want to improve your ability to facilitate courageous conversations?
Do you want to learn to mediate or enhance your conflict resolution skills? In this conflict resolution and mediation training, learn how to support parties working through conflict or engaging in other important conversations in a different way.  Our models focus on guiding participants to make decisions and reach agreements in a respectful manner.

Learning Objectives

  • How to maintain a positive neutrality
  • How to use compassionate candor to enhance understanding
  • How to meet the different parties’ unmet needs


  • Build the groundwork for collaboration
  • Handle difficult behaviors with confidence
  • Enhance trust and teamwork