How Listening Can Lower Your Stress

Do you usually listen for facts and content? Most of us do and we miss the underlying emotions and therefore the unexpressed needs of the other person. Our ability to ask the right questions, listen deeply with empathy, and understand others’ needs are key skills when dealing with hybrid, remote and in person conversations.

Learning Objectives

  • Master the art of listening with empathy using your heart and ears
  • Enhance your abilities to read body language and emotions
  • Apply Emotional Intelligence tools
  • Practice mindfulness to help focus your listening


  • Avoid common listening mistakes so you can build trust
  • Build alignment through techniques in live and remote conversations
  • Apply questions strategically to guide conversations toward desired outcomes