Handling Difficult Customers and Co-workers

Do you get frustrated with demanding customers or co-workers? Explore methods for managing difficult behaviors and conflicts in professionally. Develop strategies to shift to a service mindset, manage your reactions, and navigate interpersonal challenges with empathy and resilience.

Learning Objectives

  • Elevate your self-awareness and identify what triggers your negative reactions
  • Adopt an open and courageous mindset for challenging customer behaviors and conflicts
  • Understand how to monitor your reactions and pivot into a positive mindset

Participant Outcomes

  • Handle difficult interactions and conflicts with composure
  • Foster positive relationships and resolve conflicts constructively