Emotional Intelligence for Managers and Supervisors

Emotional Intelligence (EI) does not simply address feelings; it provides a framework around the essential “people skills” that effective managers use to build high performing teams. Essentially, EI is a tool that enables you to work with your staff and cross-functional teams to identify goals, communicate the right message, coordinate workgroups and teams, react to daily stresses, and resolve problems.

Learning Objectives

  • Increase your self-awareness by taking stock of your emotional intelligence skills
  • Identify your emotional reactions to stress and conflict and how to react differently
  • Apply EI principles to action-based real-world case scenarios


  • Learn how to develop and use critical communication tools to engage others
  • Learn how to use Emotional Intelligence as a tool to develop high performance work groups and teams whether working remotely or in-person.