Credibility: How to Earn It and Keep It

Do you know how to recover when you’ve lost someone’s trust? Is it hard for you to apologize especially when you think you are right? This training helps you build your credibility through personal presence, words, and daily actions. You will learn how to strengthen relationships with colleagues and supervisors, deliver bad news, and recover from mistakes. We include stories, case studies, short videos, activities, and facilitated small and large group discussions.

Learning Objectives

  • Understand how credibility is earned and kept, eroded, and rebuilt
  • Learn how to present your ideas to better influence outcomes
  • Practice giving clean apologies to recover from mistakes and strengthen your credibility
  • Understand how to walk your talk and make honesty your best policy


  • Learn how to deliver bad news credibly
  • Master how to say “no” credibly and turn rejection into redirection