Credibility: How to Earn It and Keep It

Do you know how to recover when you’ve lost credibility? This training helps you
build your credibility through personal presence, words, and daily actions. Get tips on how to
strengthen relationships with colleagues and supervisors, deliver bad news, and recover from
mistakes. We include stories, scenarios, short videos, activities, and facilitated small and large
group discussions.

Learning Objectives

  • Understand how credibility is earned and kept, eroded, and rebuilt
  • Learn how to present your ideas to better influence outcomes
  • Practice giving clean apologies to recover from mistakes and strengthen your credibility
  • Understand how to walk your talk and make honesty your best policy


  • Learn how to deliver bad news credibly
  • Master how to say “no” credibly and turn rejection into redirection