Credibility: Earning and Keeping Trust

Have you noticed how hard it is to build trust and how quickly it can erode? Build and maintain credibility through effective communication and actions. Learn strategies to recover from mistakes, build trust, strengthen relationships, and deliver difficult news with credibility and honesty.

Learning Objectives

  • Understand the principles of credibility and influence
  • Practice presenting ideas and delivering difficult messages successfully
  • See ways to earn trust and keep it

Participant Outcomes

  • Communication and relationship-building skills
  • Handle difficult situations with confidence and professionalism