Putting People First: Creating a Positive Customer Experience

Are you exceeding your external and internal customers’ expectations regularly? How do you seek their input? Discover strategies for delivering exceptional customer service and managing challenges. Practice techniques to understand and respond to customer needs, enhancing overall service quality.

Learning Objectives

  • Gain tools to measure and address customer needs proactively
  • Advocate for service improvements and greater satisfaction
  • Manage challenging customer interactions with professionalism

Participant Outcomes

  • Provide outstanding external and internal customer service and satisfaction
  • Proficiency in managing and resolving challenging customer interactions