Conflict Resolution: Dealing with Difficult Behaviors

Gain practical skills in identifying and resolving interpersonal conflicts. Learn techniques to manage diverse communication styles and diffuse negative emotions to foster constructive resolutions.

Learning Objectives

  • Enhance laser listening skills for conflict resolution
  • Match communication styles and pacing to build rapport and understanding
  • Practice techniques to defuse conflicts and restore positive interactions

Participant Outcomes

  • Confidence in resolving difficult behaviors and conflicts versus avoiding
  • Application of effective conflict resolution strategies in professional settings