Conflict Resolution: Dealing with Difficult Behaviors

Like most of us, do you find it easier to avoid conflict rather than speaking up? Gain practical skills in identifying and resolving interpersonal conflicts. Learn how to manage diverse communication styles and handle negative behaviors and emotions to foster constructive resolutions.

Learning Objectives

  • Use laser listening skills for conflict resolution
  • Match communication styles and pacing to build rapport and understanding
  • Practice techniques to manage conflicts to restore positive interactions

Participant Outcomes

  • Confidence in resolving (rather than avoiding) difficult behaviors and conflicts
  • Application of our 4-step conflict resolution model