Coaching for Exceptional Customer Service

Equip leaders with coaching techniques to inspire exceptional customer service among team members. Practice strategies to motivate and support staff in handling challenging customer situations with a positive attitude. Gain tips for showing appreciation for staff so they have a sense of belonging and being valued.

Learning Objectives

  • Model and coach a customer-focused service attitude within the team
  • Practice coaching, nurturing, and engagement techniques for service excellence
  • Motivate staff to resolve problems quickly and exceed customer expectations

Participant Outcomes

  • Skills in coaching, inspiring, and motivating teams for exceptional service
  • Creating a supportive and compassionate culture for staff