Ask, Listen, and Influence: Developing Active Listening and Influencing Skills

Do you usually listen only for facts and content? If so, you may be missing the
underlying emotions and the unexpressed needs of the other person. Your ability to ask the right
questions, listen deeply with empathy, and understand others’ needs are key skills when dealing with
hybrid, remote and in person conversations.

Learning Objectives

  • Master the art of listening with empathy using your heart and ears
  • Enhance your abilities to read body language and emotions
  • Apply Emotional Intelligence tools including mindfulness


  • Avoid common listening mistakes so you can build trust
  • Apply questions strategically to guide conversations toward desired outcomes