Ask, Listen, and Influence: Key Skills for Communicating

Do you find yourself easily distracted when others are speaking? Are you often multi-tasking rather than fully listening? As a professional, your ability to ask better questions, listen fully, and understand your diverse workforce are the keys to coalescing teams, navigating workgroups through change, and mobilizing them to a common cause.

Learning Objectives

  • Master the art of inquiry and listening
  • Enhance your abilities to work with cross-generational teams
  • Apply Appreciative Inquiry tools
  • Practice mindfulness to help focus your listening

Outcomes

  • Avoid common listening mistakes that can erode trust and respect
  • Build trust through listening techniques in live and remote conversations
  • Apply questions strategically to guide conversations toward key objectives