Handling Difficult Customers and Co-workers: Techniques to Change Your Mindset

Explore methods for managing difficult behaviors and conflicts in professional settings. Develop strategies to shift mindset, manage reactions, and effectively navigate interpersonal challenges with empathy and resilience.

Learning Objectives

  • Elevate your self-awareness and identify what triggers any negative reactions
  • Adopt an open and courageous mindset for challenging customerbehaviors and conflicts
  • Understand interpersonal dynamics and manage reactions professionally

Participant Outcomes

  • Handle difficult interactions and conflicts with composure
  • Foster positive relationships and resolve conflicts constructively