Resolving Conflicts with Difficult Customers

Are interpersonal conflicts wasting a lot of your time and energy? Don’t you wish everyone would just get along? Would you like to customers thank you rather than always complain? Our interactive training provides you ways to identify conflict sources, brainstorm resolutions, and handle potential conflicts both internal and external.

Learning Objectives

  • Apply easy to use conflict resolution techniques
  • Increase your confidence in dealing with conflict, confrontation, and stress
  • Enhance your emotional intelligence, listening, and communication skills


  • Gain useful communications and mediation skills
  • Monitor your emotional reactions to difficult situations and behaviors