Active Customer Service

The Consulting Team, LLC

Exceptional Customer Service: Putting People First

Does your team get stressed trying to satisfy difficult customers and manage challenging behaviors? Is it struggling with high demands and insufficient resources? In this training, we provide an opportunity to apply the best practices in exceptional customer service.

Learning Objectives

  • Handle stressful, highly charged situations
  • Communicate effectively and positively with diverse customers, internal and external
  • Anticipate and meet customer needs
  • Have customers thank you even when you have to say “no”


  • Cultivate a can-do service attitude
  • Allow our customers to really love us