Coaching for Customer Service (for Government Agency Managers)
Do you have a dynamic, service-oriented workplace? Does your organization’s commitment to exceptional service focus on both your employees and your customers? This training is designed to help manage a customer service culture by assessing where you are and what the gaps are. You will learn tips to coach others on how to handle upset internal and external customers, effectively manage problem situations, create can-do attitudes, and anticipate and exceed customer needs.