Coaching for Customer Service (for Government Agency Managers)

Do you have a dynamic, service-oriented workplace? Does your organization’s commitment to exceptional service focus on both your employees and your customers? This training is designed to help manage a customer service culture by assessing where you are and what the gaps are. You will learn tips to coach others on how to handle upset internal and external customers, effectively manage problem situations, create can-do attitudes, and anticipate and exceed customer needs.

Learning Objectives

  • Cultivate and manage a service culture both internally and externally
  • Practice coaching, engaging, customer service models, and listening techniques
  • Communicate effectively with all stakeholders


  • A balance of good service within regulations
  • Identified service gaps and improved internal and external service
  • Reenergized and engaged staff