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Peak Performance Principles in Speaking

(Reprinted from June, 1996, Professional Speaker Magazine) To attain peak performance in speaking and when giving any presentation, there are strategic principles that will increase your effectiveness. Failure to perform at our peak is generally due to our own negative attitudes, procrastination, ignorance about success principles, failure to write down goals, and our fear of change. The following peak performance principles should help you develop your own map for success. Clearing Nature abhors a vacuum. When you clear out the clutter in your life, something else will fill up the space. Make a list of anything you would be willing to toss out: old ideas, dated materials, old magazines, duplicates, old notebooks and notes you hoped to read someday. Throw out whatever you are no longer using or is no longer current and fresh. It takes some faith and trust to do it. When business slows down, I clean out my files. Inevitably I receive phone calls with offers of new business. It works, but it takes a risk to...

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Closing the Communication Gap

Managing Conflicts in High Tech Environments Reprinted from┬áChannel Magazine, Sept. 1998 Communicating effectively and resolving conflicts in a high tech environment can be time-consuming and often stressful. That’s why many high-tech managers, supervisors and project leaders prefer to ignore conflicts and focus on concrete results. Most conflicts are not faced until they become a crisis. The major obstacles to resolution are the lack of communication skills and the time to adequately engage in the necessary processes that lead to closure. Having worked as a conflict mediator and facilitator for fifteen years, I have discovered some useful strategies. This article should help you feel more confident to tackle some of the tough behaviors as they arise. Thus, keeping you out of crisis management mode. It’s important to note that every conflict has two elements: content and process. Both content and process issues need to be skillfully addressed. And technically oriented people are usually far more skilled in the content issues, not process. By content, I mean strategy and tactics that...

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Seven Difficult Personality Types and How to Deal With Them

  by Dr. Marilyn Manning Have you ever felt the pulse pounding, face-flushing, word-sputtering frustration of having your meeting disrupted by: a hardcore bully an ego-centered princess a passive-aggressive a baby negative Ned or Nancy a people pleaser, or a non-player. No matter how challenging, belligerent, or negative the difficult person’s behavior, don’t take it personally. By identifying the seven difficult personalities and responding to each with openness and sound techniques, you can improve their dynamics and therefore run better meetings. Meetings are great opportunities to share information with your team, to build skills, to motivate, and to give your team a chance to sound off. But even the best planned meetings can be a total loss if difficult people are not handled in effective ways. Try these techniques the next time you encounter one of these difficult people. Hardcore Hardcore personalities are hostile, abusive and intimidating. They always have to be right and will charge like angry bulls if you challenge or cross them. Take a deep breath....

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