Pages Menu
Categories Menu

Leadership Tips

_

Coaching Pays Off – Learn Some Easy Tips

Posted by on 3:31 pm in blog, Leadership Tips | 0 comments

  Robert had met his goals as a new supervisor. He thought his team was getting the job done when his manager called, asking to meet with him as soon as possible. He told him that Human Resources had two complaints about his aggressive style. One came from a direct report and the other from a fellow manager. Robert was shocked. Coaching Pays Off – Learn Some Easy Tips...

read more

How to Deal with Difficult Personalities, November/December 2015

Posted by on 7:06 pm in blog, Leadership Tips | Comments Off on How to Deal with Difficult Personalities, November/December 2015

How to Deal with Difficult Personalities In many work situations, some co-workers are easy to work with, while others may be tough. It is, however, everyone’s responsibility to ensure that customers’ needs and business goals are met. Mastering skills to get along with different personalities may be both a challenging task and a most rewarding accomplishment. Leadership Tips last issue stated that some problematic workplace behaviors may be habitual, caused by unrealistic expectations and low tolerance for employees’ learning curves or mistakes. Perhaps communication styles may clash. Sometimes, though, co-workers may have acted in an overly aggressive manner. 10-11 2015 LT Agreesive Behavior...

read more

Are Your Employees Being Bullied? July/August 2015

Posted by on 12:45 pm in blog, Leadership Tips | Comments Off on Are Your Employees Being Bullied? July/August 2015

Bullies are no longer confined to the school playground. In fact, the Workplace Bullying Institute has determined that 37% of adult Americans have faced bullies on the job. Difficult people and personalities have always challenged teams and their leaders. Bullying behavior, however, can create stress and anxiety, which can lead to costly personnel issues. The Level Playing Field Institute’s research found $16.2 M for employee turnover; over a million dollars in litigation settlements; and $8 M in lost productivity could be traced back to bullying behaviors. Read More Are Your Employees Being Bullied? July/August 2015 Tips July/August...

read more

Communication: A Key to Customer Satisfaction, May/June 2015

Posted by on 5:04 pm in blog, Leadership Tips | Comments Off on Communication: A Key to Customer Satisfaction, May/June 2015

Henry Ford, founder of the American automobile industry, said, “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” Imagine your boss telling you, “You were late turning in your assignment, and when I read it, I realized you didn’t give me what I wanted.” What would your response be? You might take a deep breath and say, “I’m sorry for any inconvenience I caused you. I misunderstood your directions and the due date. I promise to deliver the corrected assignment to you right away.” Consider the four basic needs of most customers: To feel welcome and comfortable To be heard and understood To feel important and respected To have their needs met   Read More Communication: A Key to Customer Satisfaction, May/June 2015 May/June 2015...

read more

How to Communicate During Change, March 2015

Posted by on 1:50 pm in blog, Leadership Tips | Comments Off on How to Communicate During Change, March 2015

Thoughtful communication is essential at each stage of change. After employees move beyond denial and they have time to vent, their leaders can help them explore, accept, and commit to the change. Leaders who persuade employees to explore the opportunities and benefits of the change help them to accept it. ! Have you ever watched a movie where the newly-single lead character decides to try speed dating? This is where couples have five to ten minutes to meet, try to create chemistry, and persuade the other to accept a date. Similarly, in today’s busy workplace, leaders may only have five to ten minutes to persuade employees to accept a new direction. Read More How to Communicate during Change, March 2015   Mar 2015 Newsletter...

read more

Communicating about Change: Overcoming Denial and Resistance, January 2015

Posted by on 12:55 pm in blog, Leadership Tips | Comments Off on Communicating about Change: Overcoming Denial and Resistance, January 2015

Whether you communicate to customers, citizens, or other employees, your ability to provide useful information, listen, and respond to other’s ideas is critical to you and your organization’s success. This is even more important when things change. Consider this: when IT departments change computer systems or revise software programs, they don’t consider the hardware’s reaction to those changes. Any glitches in the roll-out will not be system rejection, slowdowns, or grievances. Read more: Communicating about Change: Overcoming Denial and...

read more

Emotional Intelligence: Path to Leadership, March 2014

Posted by on 1:03 pm in blog, Leadership Tips | Comments Off on Emotional Intelligence: Path to Leadership, March 2014

Practice to Enhance Your Ability  to Positively Affect Others   Sometimes people become focused on the task at hand and don’t consider how what they say and do affects those around them. They need to practice awareness of others and their environment. You can improve your sensitivity by a little “Monday morning quarterbacking,” that is, analyzing past situations for clues of how people have reacted to your words, communication style, or actions. Read more: Leadership tips March 2014...

read more

Emotional Intelligence: Path to Leadership, February 2014

Posted by on 12:59 pm in blog, Leadership Tips, Uncategorized | Comments Off on Emotional Intelligence: Path to Leadership, February 2014

“A good head and a good heart are always a formidable combination.” ~ Nelson Mandela 1918-2013 Emotional Intelligence? At 0irst glance, the words look like a contradiction in terms. We have been taught that emotions cloud judgment and block rational thinking. Anyone who has worked for a hotheaded boss or with a weepy coworker, or attempted to reform a sullen employee might think emotions are a problem in the workplace. This conclusion is limited. Feb 2014 Leadership Tips...

read more

Listening: The Secret to More Productive Meetings, Oct. 2013

Posted by on 1:54 pm in blog, Leadership Tips | Comments Off on Listening: The Secret to More Productive Meetings, Oct. 2013

“We have two ears and one mouth so we can listen twice as much as we speak.” ~ Epictetus, Greek philosopher (55-135 AD) The meeting that could have been a short review leading to a critical decision turns into a long painful discussion, with people talking past each other and pushing off the resolution to another day. Team members, wasting time and energy in discussion, are so busy making their own points, they miss that they already concur. Sound familiar? Needless conflict is one of many reasons that meetings fail.   NL-201310-Meeting_Listening Oct 2013...

read more

Listening Tips for Meetings, August 2013

Posted by on 2:00 pm in blog, Leadership Tips | Comments Off on Listening Tips for Meetings, August 2013

A Note from Marilyn — Over the years, The Consulting Team has received many positive comments about our newsletter, Leadership Tips. We have 4,000 subscribers who continue to find our information helpful and easy to apply. Our last issue of Leadership Tips focused on listening skills, an important, though sometimes neglected, communications’ component. The article in July’s newsletter, “Listening: The Secret to Better Relationships,” presented many tips to improve personal listening skills. They are applicable in most situations. This month our tips apply to a specific, yet common, work situation: meetings. It is difficult enough to listen one-on-one. It can be even more challenging when several people speak on an agenda item, especially one with high stakes. Everyone wants to have their opinion heard, and they don’t always want to hear the opinions of others. Use The Consulting Team’s time-tested skill-building practices to help you address these questions: How can I set up meetings to promote better listening? What can I do to become a better listener in meetings? To review July’s Leadership Tips, Listening: The Secret to Better Relationships, click here. Warm regards, Marilyn and the Team (650) 965-3663  Listening Tips for Meetings Listening is a skill that can be improved with attention and practice. Practice is defined as “repeated performance or systematic exercise for the purpose of acquiring skill or proficiency, i.e., ‘Practice makes perfect.'” (dictionary.com). Below are tips that can improve meeting effectiveness and teamwork. Use this CHECKLIST to prepare meetings for effective listening: Create a clear agenda that states: Purpose Outcomes imed agenda items A clear agenda helps to guide discussion and supports the leader’s and facilitator’s roles.  For meetings with complicated or contentious issues, assign: A neutral facilitator The facilitator’s role is to remain neutral on the issues discussed and ensure that all parties have been heard. He or she also monitors discussion content to mitigate remarks that may trigger emotional reactions that block listening. A timekeeper The timekeeper’s role is to ensure agenda item discussions meet the assigned time or are extended by agreement. A recorder The recorder’s role is to capture the main points and document decisions and actions. Set ground rules that support listening. Examples: No side-talk. Focus your remarks to allow time for questions. Only one person speaks at a time. Use easel sheets to record key points. Post sheets for all to see what has been recorded. Use one easel sheet for a “parking lot.” The parking lot captures good ideas, which are off the agenda, for later discussion.  Consider “round table” discussions when everybody needs to provide input. Allow each person to speak about the agenda’s subject uninterrupted. Consider allotting a specific time limit for each participant, depending on time constraints and subject importance. Allow time for a meeting evaluation. Ask: Did you feel heard when you spoke? What could improve our listening to each other? Did we accomplish what we set out to do? Use this CHECKLIST for participants:   Bring paper and pen to jot down thoughts. Sometimes people interrupt so they don’t forget an important point they thought of during the discussion. If they jot down notes, they can share their thoughts from their notes after the speaker finishes and it is their turn to speak. Show up and be present through the entire agenda. Listening improves...

read more