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How to Reduce Your Stress and Its Affect on Others

The customer service manager was noticing that her new hire, who was brimming with enthusiasm upon being hired by the city, was now showing signs of irritability, frustration, and fatigue. Her people skills had seemed strong based on her interview, reference check and training that accompanied onboarding. Yet two months later she was a different person. In their next one-to-one meeting, her manager used some probing questions to try to solve the mystery.

LT Stress July 2019