Communicating about Change: Overcoming Denial and Resistance, January 2015
Whether you communicate to customers, citizens, or other employees, your ability to provide useful information, listen, and respond to other’s ideas is critical to you and your organization’s success. This is even more important when things change.
Consider this: when IT departments change computer systems or revise software programs, they don’t consider the hardware’s reaction to those changes. Any glitches in the roll-out will not be system rejection, slowdowns, or grievances.