Pages Menu
Categories Menu

Working Across Teams

  Half-day (3-4 hours) or Full-day (6 Hours)   Are you challenged by interdivisional, interagency, or interdepartmental conflict and competitiveness? Do you need assistance in being more effective in providing goals, values, and direction to individuals who must work together, although they work on different teams or different organizations?  This training will focus on building alignment of goals and creating respectful relationships. Objectives –        Provide the framework for building teamwork and interagency collaboration –        Give strategies and techniques to empower and motivate teamwork –        Practice skills for managing disruptive and difficult team interactions Content –        Understanding and addressing the stages of team development –        Creating clear roles, responsibilities and expectations –        Encouraging creativity and collaboration –        Assessing communication styles and capitalizing on diversity –        Building positive relationships through feedback and communications   “At a round table after The Consulting Team’s Team Building Workshop, we ascertained expectations and thoughts from our group and got really positive feedback. In all of my five team building workshops, this one was definitely the...

Read More

Think on Your Feet: Develop Your Ability to Think, Speak and Act Spontaneously

  Half-day (3-4 Hours)   Would you like to be more confident in the moment? Would you like to be able to think, speak and act in rapidly unfolding situations when the best-laid plans get thrown to the wind? Many professionals are decisive, confident and creative…until the moment they must improvise. Yet you probably have the training, experience and instincts to be brilliant in the moment with the right tools and confidence. Objectives –        Learn to rely on your instincts and trust your gut –        Adapt to a wide variety of circumstances –        Creatively ad-lib and go “off script” Content –        Employing the “Yes, and…” concept to create alternate plans, conceive non-linear designs, and co-create collaborative    projects –        Making rapid-fire decisions with confidence through a series of improvisational activities and games –        Developing resourcefulness when relying on your native problem-solving skills –        Experiencing the glory of Ideation, a special brainstorming process –        Practicing accepting offers as starting points for flexibility       Conflict Mediation and Coaching Assessment...

Read More

Diffusing Bullying Behaviors Through Coaching and Assessments

  Are you receiving complaints about bullying behavior or a hostile work environment? Are you frustrated dealing with bullying behaviors and other sticky personnel issues? Are you tired of aggressive individuals who have strong personal agendas? Do you find yourself wasting energy trying to accommodate  demanding egos? Aggressive and bullying behaviors can be very intimidating. They can increase stress and can even become litigious.   We help you create a more positive work environment by coaching difficult individuals to modify their negative behaviors. We also conduct environmental and team assessments.     We coach  leaders, managers and professionals to:   • Reduce anger and negativity by understanding their own emotions • Develop communication strategies with positive impacts • Stay calm and exercise restraint even when under a lot of pressure • Sharpen listening skills and patience and modify Type A behaviors • Learn how to deal with different personality styles • Enhance their relationships by increasing their emotional intelligence     “I have recommended Dr. Manning for the coaching...

Read More

Coaching and Feedback for Increased Performance

  Half-day (3-4 hours)   Are you challenged with issues of accountability and communication? Do you need techniques for keeping your team motivated and performing at peak levels? This training is designed to help you master the basics of a sound performance feedback methodology. You will also learn coaching techniques that capitalize on the diversity of styles and talents in order to build productivity and morale.   Objectives –    Practice effective feedback and coaching techniques –    Apply formal and informal performance feedback processes –    Learn tips on motivating others to change   Content –        Practicing appreciative inquiry techniques –        Overcoming resistance to changing behaviors –        Coaching and mentoring employees for success –        Applying situational management tips –        Learning the do’s and don’t’s of performance reviews   “The Consulting Team is very effective in working with diverse styles and dealing with opposite personalities in resolving differences and providing effective coaching and performance feedback”   – Jill Lopez, HR Director, City of Campbell     Conflict Mediation and Coaching Assessment Tools Diffusing...

Read More

Managing Change: Overcome Resistance and Get Buy-in

  Half-day (3-4 hours)   How do you deal with the pressure of constant change? Do you have to do more with less, or do it faster, cheaper and better? Change provides the opportunity for creativity. Are you focused in managing change or are you reacting to problems? This workshop is designed to help you create strategies to overcome resistance to change and implement for success.   Objectives –        Learn to build buy-in and motivate for change –        Focus on innovation rather than reactive thinking –        Overcome resistance and create readiness for change Content –        Creating a positive change mindset –        Designing a game plan for change –        Responding to the stages of change –        Applying situational change strategies –        Learning how to facilitate constructive venting sessions   “I couldn’t be more pleased with how The Consulting Team’s training session on Managing Change and Communications was conducted and with its results. I believe that it will be referenced as a moment in time that swept us forward from talking...

Read More

Using Assertiveness to Diffuse Sticky Situations

  Half-day (3-4 hours)   Do you avoid difficult conversations? Do you wish you could handle sticky situations with more confidence and ease? Through the use of exercises and role play, participants practice engaging in conversations that tackle and tame disruptive behaviors and situations in and around their work group. They learn how to manage interactions so that respect, trust, and professionalism are restored, and team results are improved. Objectives –        Create successful interactions when dealing with peers, direct reports, and your manager –        Enhance trust and build effective relationships –        Create conditions conducive to discussing even the stickiest workplace situations with co-workers, direct reports, and/or your supervisor Content –        Getting comfortable with confronting uncomfortable situations –        Handling challenging behaviors calmly and professionally –        Reducing anger and negativity – yours and others –        Communicating tough messages skillfully    “The agreement made during training was to practice the tools The Consulting Team provided us. Our group continues to have challenges, but we are using these tools to work through misunderstandings...

Read More

Ask, Listen, and Influence: Develop Skills of Inquiry and Listening

  Half-day (3-4 hours)   As a professional or a leader at any level, your ability to ask better questions, listen fully and understand your diverse workforce are the keys to coalescing teams, navigating workgroups through change, and mobilizing them to a common cause. This training helps you become more service-oriented by mastering the art of inquiry, sharpening your listening skills, and enhancing your abilities to work with cross-generational teams. Objectives –        Avoid common listening mistakes that can erode trust and respect –        Build trust through listening techniques in live and remote conversations –        Apply questions strategically to guide conversations to key objectives –        Learn Appreciative Inquiry tools Content –        Using open-ended, closed-ended and rhetorical questions to gather information, isolate issues, and garner agreement –        Mastering 15 ways to use questions to help you uncover root causes and issues and build consensus –        Understanding the meta-messages embedded within communication –        Experiencing the effect of multi-tasking on listening –        Turning dissent and objections into agreement through questioning and listening strategies...

Read More

Making the Transition from Staff to Supervisor

  Full-day (6 Hours) for Managers, Supervisors, and Leads   Do you have a newly promoted supervisor you want to train? Could your supervisors and managers benefit from a refresher?  Could they use new ideas and tools to meet their management challenges? This training provides a one day intensive crash course in supervision. You will learn how to guide, motivate, evaluate, and develop individuals and teams to reach their goals. This interactive training applies concepts through case studies, role-playing, exercises, and discussion. Objectives –        Learn supervisory best practices that can help you manage your teams –        Motivate and engage staff using situational techniques –        Overcome roadblocks through coaching and feedback Content –        Establishing leadership best practices and competencies –        Applying Appreciative Inquiry for problem solving –        Setting priorities and goals for better alignment –        Motivating diverse generations and different communication styles –        Evaluating and managing performance issues   “The Consulting Team did a great job developing the leadership workshop and materials to meet the needs of the group. They...

Read More

Getting the Best from Your People: Engage, Align and Motivate

  Half-day (3-4 hours)   Are you feeling challenged by the different generations you are supervising? Do you wish everyone would just get along and easily fit into your culture and values? This interactive training provides easy to use tools to increase engagement and motivation of your diverse workforce.  Participants will apply concepts as they practice and enhance related skills. The tips will help you infuse new energy and enthusiasm with any team from a project, to a unit, to a department, or your entire organization.   Objectives –        Communicate and receive buy-in for your vision by the team –        Learn to implement strategy to leverage your team’s effectiveness –        Increase engagement across your social media-driven workplace –        Enhance your credibility and value Content –        Taking stock of your related skills –        Articulating your team’s mission, vision, values, and priorities –        Leveraging your team’s strengths and individual talents –        Practicing motivational and engagement techniques –        Identifying best ways to use social media tools   “I highly recommend The Consulting...

Read More

Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads

  Half-day (3-4 hours) Are some of your customers overly demanding and hard to please? Does your staff get stressed trying to satisfy difficult customers and manage challenging behaviors? This training provides an overview of the best practices in coaching staff to deliver exceptional customer service. Participants learn how to coach and motivate their staff to better handle stressful, highly charged situations and still keep a positive attitude.   Objectives – Model and coach a can-do service attitude – Communicate effectively and positively with your staff and customers – Anticipate and meet customer and staff needs   Content – Assessing staff and customer needs and expectations – Showing staff how to apply service principles to internal and external customers – Identifying communication styles and flexing your coaching style – Motivating staff to diffuse and solve problems – Coaching staff to calmly handle difficult behaviors   “I want to thank The Consulting Team for their great trainings in Customer Service. Recently, my staff has been through a few trainings and...

Read More

Exceptional Customer Service: Putting People First in the Public Sector

Print: Exceptional_Customer_Service Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

Read More

Enhancing Trust by Communicating with Tact and Professionalism

Print: Enhancing_Trust Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

Read More

Credibility: How to Earn It and Keep It

Print: Credibility_How_to_Earn Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

Read More

Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams

  Print: Managing Across Teams Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

Read More

Services Overview

Print: Services Overview PDF Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

Read More

Assessment Tools

  As part of our coaching, we utilize a variety of online administered surveys to help you understand communication styles, focus on how emotions influence your environment, and set goals to implement positive change.   EQi 360® The EQi 360® is based on the BarOn EQ-i 2.0, which is one of the most recognized emotional intelligence instruments worldwide. Emotional Intelligence refers to an array of emotional, personal and interpersonal abilities and skills that influence one’s overall leadership capabilities and coping skills. We use the EQi 360® Emotional Intelligence survey results to help leaders recognize how their emotions impact the environment and their relationships.   DiSC® Classic The DiSC® Classic is a behavior assessment that uses a non-judgmental language for exploring behavioral issues. It helps people explore their own behavior across four primary dimensions: Dominance, Influence, Steadiness, and Conscientiousness. It can be used to improve work productivity, teamwork, and communication. A series of questions are asked that result in a detailed, twenty page report about your personality and behavior.  ...

Read More

Mediation

  Print: Mediation PDF Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

Read More

Diffusing Bullying Behaviors Through Coaching

  Print: Diffusing Bullying Behaviors through coaching Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It...

Read More

Emotional Intelligence: Executive Coaching and Assessment

  Great leaders aren’t born, they’re coached!   Are you skillful in recognizing your emotions and how they affect your work relations? Would you like to improve your ability to collaborate with, motivate, and influence others? Do you want to improve your ability to maintain your composure in tough situations? Emotional intelligence coaching will teach you how to increase your skills in recognizing your emotions and their impact on the environment and your performance.   Emotional Intelligence Coaching includes:   Phase One: Pre-work Set measurable outcomes and timelines for leadership enhancement Assess your own emotional intelligence using the EQi 360®. Take a communication style (DiSC ® Classic) assessment tool Phase Two: EQi 360® Feedback Hold confidential interviews for anecdotal input Debrief the leader on results in a feedback session Create goals and clarify steps for enhancing skills Phase Three: Ongoing Coaching Sessions Set up a coaching schedule based on assessment results Observe meetings and/or presentations Schedule check-ins with management     “Dr. Manning helped me unlock more of my...

Read More

DiSC® Classic Communication Style Assessment

  Print: DiSC Classic Communication Style Assessment PDF Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep...

Read More

Managing Stress, Anger, and Frustration Through Coaching

  Print: Managing Stress Anger and Frustration Through Coaching PDF Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It...

Read More

Harassment Investigations

  Print: Harassment Investigations PDF Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

Read More

Facilitation

Print: Facilitation Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What...

Read More

Harassment Investigations

  Print: Harassment_Investigations PDF Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

Read More

Facilitation Retreats and Off-Site Meetings

  Was the last meeting you held the best use of everyone’s time? Would the attendees rate it outstanding? Meetings consume lots of time, money, and energy. How about your next one? The Consulting Team will help you get the results you need. As neutral facilitators, we can help prioritize issues, handle any difficult group dynamics, and energize your team to be creative, non-blaming problem-solvers.   The Consulting Team: • Assesses needs, goals, and expectations • Keeps meetings focused on deliverables • Works well with diversity and challenging groups • Clarifies roles and responsibilities • Assures accountability • Establishes behavioral guidelines and protocol • Uses conflict and feedback constructively • Builds group commitment, alignment, and trust   “Creating change in an organization is process. The Consulting Team assisted the department in creating a sense of urgency. This enabled us to come together as a team to analyze our current situation, create a vision for the department, and then to develop strategies to achieve the vision.”               – Chief Mike...

Read More

Retreats for Goal Setting, Planning and Prioritizing

Print: Retreats for Goal Setting, Planning and Prioritizing Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep...

Read More

POST Team Building Workshop (“TBWs”) for Law Enforcement

Print: POST Team Building Workshop Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

Read More

Building Better Teams

  Half-day (3-4 hours) Do you have a diverse group of individuals that need to work together for common goals? Are you having challenges building alignment and keeping your team motivated and engaged? This training helps you build better teams by using practical tools, communication tips, meeting management guidelines, and models that enable diverse individuals to work cohesively and productively.   Objectives –        Build synergy and trust within your team –        Align team values, expectations, and responsibilities –        Enhance team problem-solving and decision-making Content –        Understanding the stages of team development –        Establishing team problem solving models –        Designing behavioral protocol –        Facilitating and motivating others through change –        Recognizing and capitalizing on diversity     “I continue to see what an impact your coaching and training has had on our team. One of my managers just said to me that she thinks this is the best library team ever, and she’s been here over 35 years! You are awesome!”   – Rosanne M. Macek, Director of Library Services,...

Read More

Managing Organizational Change Consulting

Print: Managing Organizational Change Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

Read More

Resolving Conflict Caused By Difficult or Unacceptable Behaviors

Half-day (3-4 hours)   Are interpersonal conflicts wasting a lot of your time and energy? Don’t you wish everyone would just get along? This interactive training provides ways to identify conflict sources, brainstorm resolutions, and handle potential conflicts. Participants will apply concepts as they practice to enhance their listening, conflict resolution, and communication skills. Objectives –        Understand the sources and signs of conflict –        Gain useful communications and mediation skills –         Monitor your personal reactions to conflict and difficult situations Content –        Identifying conflicts and their sources –        Reading people and their diverse communication styles –        Practicing good listening skills –        Diffusing negative emotions to resolve conflicts –        Creating and applying effective behavioral agreements   “I have known Dr. Manning and The Consulting Team for over 20 years. During that time they have helped with a variety of personnel issues from teambuilding to individual coaching with excellent results. They are very knowledgeable and relate well with employees at every level.” – Pat Cabrera, CFO, StopWaste, Alameda County    ...

Read More

Managing Conflict with Co-Workers and Customers

Print: Managing Conflict with Co-Workers and Customers Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It...

Read More

Critical Conversations

Print: Critical Conversations Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence:...

Read More

Assertive Communications

Print: Assertive Communications Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence:...

Read More

Supervisory 101: Back to Basics Training

Print: Supervisory 101 Back to Basics Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical...

Read More

Management 101: Leadership Training in Challenging Times

Print: Management 101 Leadership Training in there challenging times Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and...

Read More

Team Building Training

Print: Team Building Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence:...

Read More

Leading and Managing Positive Change

Print: Leading and Managing Positive Change Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical...

Read More

Leadership Coaching: How to Motivate, Influence and Develop Potential

Print: Leadership Training Motivate, Influence, and Develop Potential Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep...

Read More

Coaching Employees for Success

Print: Coaching Employees for success Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

Read More

Emotional Intelligence: What It Is and How to Increase Yours

  Half-day (3-4 hours)   Are you skillful in recognizing your emotions and how they affect your work?  Would you like to improve your ability to collaborate with, motivate, and influence others? Would you like tools to increase your self-awareness. This training will teach you how to increase your skills in harnessing your emotions and monitoring their impact on your environment and your performance. Objectives –        Understand the importance of emotional intelligence –        Appreciate the power that emotions have on your success –        Increase your related skills and self-awareness Content –        Taking stock of your emotional intelligence skills –        Identifying your emotions and how they affect you and impact others –        Managing your stress to maintain your professionalism –        Building your credibility –        Recognizing your impact on others   “The Consulting Team did a great job in facilitating our training during a significant transition of half my command staff to new assignments. We identified needed skills, assessed our strengths, and defined productive ways to implement them. I plan on...

Read More

Facilitation and Meeting Management Skills

  Half-day (3-4 hours) to Full Day (6 hours)   How would you rate the last meeting you attended?  The last meeting you ran?  If it wasn’t a 9 out of 10, this training is for you.  It presents the tools and approaches to engage participants and build accountability. From that base, it provides sound guidelines for fresh approaches to sound meeting management tools. Interactive exercises reinforce the easy to apply techniques for setting agendas, ground rules, and outcomes. You will practice and enhance your facilitation skills. Objectives –        Apply techniques to engage everyone’s participation in your meetings –        Learn quick tips for organizing agendas, evaluating success, and handling disruptions –        Conduct meetings that get the results you need Content –        Structuring a meeting for the desired outcomes –        Applying guidelines for creating buy-in to ground rules –        Learning the key steps in planning and executing engaging meetings –        Practicing facilitation and presentation techniques –        Building consensus through quality processes   “I have found The Consulting Team and Dr....

Read More

Making Time and Priorities: Practical Tips

Print: Making time and Priorities Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

Read More

Stress Management Training

Print: Stress Management Training Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

Read More

Presentation and Influencing Skills

Print: Presentation and Influencing Skills Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

Read More

Performance Feedback: Training

Print: Performance Feedback Training Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

Read More

Business Writing Basics – From Emails to Staff Reports

  Half (3.5 hours) to Full-day (6 Hours) Are you bogged down trying to write staff reports, memoranda, and letters?  Do you procrastinate and get overwhelmed when asked to write a report? This training will help you increase your confidence by applying the best practices in business writing and presenting reports. Participants learn how to greatly improve both their writing and editing. This interactive training provides hands-on practice using forms and procedures from your organization. Objectives –        Learn effective writing and presentation processes –        Apply specific styles, formats, and tips to your reports and memos –        Assess your audience’s needs and meet them Content –        Learning to use the writing process to satisfy the reader’s needs and meet deadlines –        Enhancing your editing skills to assess and improve your written communications –        Applying basic grammar and punctuation effectively  –        Using tables, graphs, models, and diagrams to support your message –        Practicing critiquing, writing, and editing actual reports   “The Consulting Team gave us valuable insight and reminded us that...

Read More

Services Overview

Leadership It is critical as executives and managers that you perfrom at top levels, and that you both attract and retain the best talent. We help you develop the strategies to change ineffective habits and behaviors into highly effective ones. We use both EQi 360 feedback reports and self-assessments in our executive and leadership...

Read More

Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA

  Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

Read More