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Working Across Teams

  Half-day (3-4 hours) or Full-day (6 Hours)   Are you challenged by interdivisional, interagency, or interdepartmental conflict and competitiveness? Do you need assistance in being more effective in providing goals, values, and direction to individuals who must work together, although they work on different teams or different organizations?  This training will focus on building alignment of goals and creating respectful relationships. Objectives –        Provide the framework for building teamwork and interagency collaboration –        Give strategies and techniques to empower and motivate teamwork –        Practice skills for managing disruptive and difficult team interactions Content –        Understanding and addressing the stages of team development –        Creating clear roles, responsibilities and expectations –        Encouraging creativity and collaboration –        Assessing communication styles and capitalizing on diversity –        Building positive relationships through feedback and communications   “At a round table after The Consulting Team’s Team Building Workshop, we ascertained expectations and thoughts from our group and got really positive feedback. In all of my five team building workshops, this one was definitely the...

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Think on Your Feet: Develop Your Ability to Think, Speak and Act Spontaneously

  Half-day (3-4 Hours)   Would you like to be more confident in the moment? Would you like to be able to think, speak and act in rapidly unfolding situations when the best-laid plans get thrown to the wind? Many professionals are decisive, confident and creative…until the moment they must improvise. Yet you probably have the training, experience and instincts to be brilliant in the moment with the right tools and confidence. Objectives –        Learn to rely on your instincts and trust your gut –        Adapt to a wide variety of circumstances –        Creatively ad-lib and go “off script” Content –        Employing the “Yes, and…” concept to create alternate plans, conceive non-linear designs, and co-create collaborative    projects –        Making rapid-fire decisions with confidence through a series of improvisational activities and games –        Developing resourcefulness when relying on your native problem-solving skills –        Experiencing the glory of Ideation, a special brainstorming process –        Practicing accepting offers as starting points for flexibility       Conflict Mediation and Coaching Assessment...

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Coaching and Feedback for Increased Performance

  Half-day (3-4 hours)   Are you challenged with issues of accountability and communication? Do you need techniques for keeping your team motivated and performing at peak levels? This training is designed to help you master the basics of a sound performance feedback methodology. You will also learn coaching techniques that capitalize on the diversity of styles and talents in order to build productivity and morale.   Objectives –    Practice effective feedback and coaching techniques –    Apply formal and informal performance feedback processes –    Learn tips on motivating others to change   Content –        Practicing appreciative inquiry techniques –        Overcoming resistance to changing behaviors –        Coaching and mentoring employees for success –        Applying situational management tips –        Learning the do’s and don’t’s of performance reviews   “The Consulting Team is very effective in working with diverse styles and dealing with opposite personalities in resolving differences and providing effective coaching and performance feedback”   – Jill Lopez, HR Director, City of Campbell     Conflict Mediation and Coaching Assessment Tools Diffusing...

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Managing Change: Overcome Resistance and Get Buy-in

  Half-day (3-4 hours)   How do you deal with the pressure of constant change? Do you have to do more with less, or do it faster, cheaper and better? Change provides the opportunity for creativity. Are you focused in managing change or are you reacting to problems? This workshop is designed to help you create strategies to overcome resistance to change and implement for success.   Objectives –        Learn to build buy-in and motivate for change –        Focus on innovation rather than reactive thinking –        Overcome resistance and create readiness for change Content –        Creating a positive change mindset –        Designing a game plan for change –        Responding to the stages of change –        Applying situational change strategies –        Learning how to facilitate constructive venting sessions   “I couldn’t be more pleased with how The Consulting Team’s training session on Managing Change and Communications was conducted and with its results. I believe that it will be referenced as a moment in time that swept us forward from talking...

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Using Assertiveness to Diffuse Sticky Situations

  Half-day (3-4 hours)   Do you avoid difficult conversations? Do you wish you could handle sticky situations with more confidence and ease? Through the use of exercises and role play, participants practice engaging in conversations that tackle and tame disruptive behaviors and situations in and around their work group. They learn how to manage interactions so that respect, trust, and professionalism are restored, and team results are improved. Objectives –        Create successful interactions when dealing with peers, direct reports, and your manager –        Enhance trust and build effective relationships –        Create conditions conducive to discussing even the stickiest workplace situations with co-workers, direct reports, and/or your supervisor Content –        Getting comfortable with confronting uncomfortable situations –        Handling challenging behaviors calmly and professionally –        Reducing anger and negativity – yours and others –        Communicating tough messages skillfully    “The agreement made during training was to practice the tools The Consulting Team provided us. Our group continues to have challenges, but we are using these tools to work through misunderstandings...

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Ask, Listen, and Influence: Develop Skills of Inquiry and Listening

  Half-day (3-4 hours)   As a professional or a leader at any level, your ability to ask better questions, listen fully and understand your diverse workforce are the keys to coalescing teams, navigating workgroups through change, and mobilizing them to a common cause. This training helps you become more service-oriented by mastering the art of inquiry, sharpening your listening skills, and enhancing your abilities to work with cross-generational teams. Objectives –        Avoid common listening mistakes that can erode trust and respect –        Build trust through listening techniques in live and remote conversations –        Apply questions strategically to guide conversations to key objectives –        Learn Appreciative Inquiry tools Content –        Using open-ended, closed-ended and rhetorical questions to gather information, isolate issues, and garner agreement –        Mastering 15 ways to use questions to help you uncover root causes and issues and build consensus –        Understanding the meta-messages embedded within communication –        Experiencing the effect of multi-tasking on listening –        Turning dissent and objections into agreement through questioning and listening strategies...

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Making the Transition from Staff to Supervisor

  Full-day (6 Hours) for Managers, Supervisors, and Leads   Do you have a newly promoted supervisor you want to train? Could your supervisors and managers benefit from a refresher?  Could they use new ideas and tools to meet their management challenges? This training provides a one day intensive crash course in supervision. You will learn how to guide, motivate, evaluate, and develop individuals and teams to reach their goals. This interactive training applies concepts through case studies, role-playing, exercises, and discussion. Objectives –        Learn supervisory best practices that can help you manage your teams –        Motivate and engage staff using situational techniques –        Overcome roadblocks through coaching and feedback Content –        Establishing leadership best practices and competencies –        Applying Appreciative Inquiry for problem solving –        Setting priorities and goals for better alignment –        Motivating diverse generations and different communication styles –        Evaluating and managing performance issues   “The Consulting Team did a great job developing the leadership workshop and materials to meet the needs of the group. They...

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Getting the Best from Your People: Engage, Align and Motivate

  Half-day (3-4 hours)   Are you feeling challenged by the different generations you are supervising? Do you wish everyone would just get along and easily fit into your culture and values? This interactive training provides easy to use tools to increase engagement and motivation of your diverse workforce.  Participants will apply concepts as they practice and enhance related skills. The tips will help you infuse new energy and enthusiasm with any team from a project, to a unit, to a department, or your entire organization.   Objectives –        Communicate and receive buy-in for your vision by the team –        Learn to implement strategy to leverage your team’s effectiveness –        Increase engagement across your social media-driven workplace –        Enhance your credibility and value Content –        Taking stock of your related skills –        Articulating your team’s mission, vision, values, and priorities –        Leveraging your team’s strengths and individual talents –        Practicing motivational and engagement techniques –        Identifying best ways to use social media tools   “I highly recommend The Consulting...

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Exceptional Customer Service: Putting People First in the Public Sector

Print: Exceptional_Customer_Service Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

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Enhancing Trust by Communicating with Tact and Professionalism

Print: Enhancing_Trust Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

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Credibility: How to Earn It and Keep It

Print: Credibility_How_to_Earn Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

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Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams

  Print: Managing Across Teams Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

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Resolving Conflict Caused By Difficult or Unacceptable Behaviors

Half-day (3-4 hours)   Are interpersonal conflicts wasting a lot of your time and energy? Don’t you wish everyone would just get along? This interactive training provides ways to identify conflict sources, brainstorm resolutions, and handle potential conflicts. Participants will apply concepts as they practice to enhance their listening, conflict resolution, and communication skills. Objectives –        Understand the sources and signs of conflict –        Gain useful communications and mediation skills –         Monitor your personal reactions to conflict and difficult situations Content –        Identifying conflicts and their sources –        Reading people and their diverse communication styles –        Practicing good listening skills –        Diffusing negative emotions to resolve conflicts –        Creating and applying effective behavioral agreements   “I have known Dr. Manning and The Consulting Team for over 20 years. During that time they have helped with a variety of personnel issues from teambuilding to individual coaching with excellent results. They are very knowledgeable and relate well with employees at every level.” – Pat Cabrera, CFO, StopWaste, Alameda County    ...

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Managing Conflict with Co-Workers and Customers

Print: Managing Conflict with Co-Workers and Customers Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It...

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Critical Conversations

Print: Critical Conversations Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence:...

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Supervisory 101: Back to Basics Training

Print: Supervisory 101 Back to Basics Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical...

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Management 101: Leadership Training in Challenging Times

Print: Management 101 Leadership Training in there challenging times Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and...

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Team Building Training

Print: Team Building Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence:...

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Leading and Managing Positive Change

Print: Leading and Managing Positive Change Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical...

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Leadership Coaching: How to Motivate, Influence and Develop Potential

Print: Leadership Training Motivate, Influence, and Develop Potential Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep...

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Emotional Intelligence: What It Is and How to Increase Yours

  Half-day (3-4 hours)   Are you skillful in recognizing your emotions and how they affect your work?  Would you like to improve your ability to collaborate with, motivate, and influence others? Would you like tools to increase your self-awareness. This training will teach you how to increase your skills in harnessing your emotions and monitoring their impact on your environment and your performance. Objectives –        Understand the importance of emotional intelligence –        Appreciate the power that emotions have on your success –        Increase your related skills and self-awareness Content –        Taking stock of your emotional intelligence skills –        Identifying your emotions and how they affect you and impact others –        Managing your stress to maintain your professionalism –        Building your credibility –        Recognizing your impact on others   “The Consulting Team did a great job in facilitating our training during a significant transition of half my command staff to new assignments. We identified needed skills, assessed our strengths, and defined productive ways to implement them. I plan on...

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Facilitation and Meeting Management Skills

  Half-day (3-4 hours) to Full Day (6 hours)   How would you rate the last meeting you attended?  The last meeting you ran?  If it wasn’t a 9 out of 10, this training is for you.  It presents the tools and approaches to engage participants and build accountability. From that base, it provides sound guidelines for fresh approaches to sound meeting management tools. Interactive exercises reinforce the easy to apply techniques for setting agendas, ground rules, and outcomes. You will practice and enhance your facilitation skills. Objectives –        Apply techniques to engage everyone’s participation in your meetings –        Learn quick tips for organizing agendas, evaluating success, and handling disruptions –        Conduct meetings that get the results you need Content –        Structuring a meeting for the desired outcomes –        Applying guidelines for creating buy-in to ground rules –        Learning the key steps in planning and executing engaging meetings –        Practicing facilitation and presentation techniques –        Building consensus through quality processes   “I have found The Consulting Team and Dr....

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Making Time and Priorities: Practical Tips

Print: Making time and Priorities Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

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Stress Management Training

Print: Stress Management Training Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

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Presentation and Influencing Skills

Print: Presentation and Influencing Skills Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

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Performance Feedback: Training

Print: Performance Feedback Training Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

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Business Writing Basics – From Emails to Staff Reports

  Half (3.5 hours) to Full-day (6 Hours) Are you bogged down trying to write staff reports, memoranda, and letters?  Do you procrastinate and get overwhelmed when asked to write a report? This training will help you increase your confidence by applying the best practices in business writing and presenting reports. Participants learn how to greatly improve both their writing and editing. This interactive training provides hands-on practice using forms and procedures from your organization. Objectives –        Learn effective writing and presentation processes –        Apply specific styles, formats, and tips to your reports and memos –        Assess your audience’s needs and meet them Content –        Learning to use the writing process to satisfy the reader’s needs and meet deadlines –        Enhancing your editing skills to assess and improve your written communications –        Applying basic grammar and punctuation effectively  –        Using tables, graphs, models, and diagrams to support your message –        Practicing critiquing, writing, and editing actual reports   “The Consulting Team gave us valuable insight and reminded us that...

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