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Diffusing Bullying Behaviors Through Coaching and Assessments

  Are you receiving complaints about bullying behavior or a hostile work environment? Are you frustrated dealing with bullying behaviors and other sticky personnel issues? Are you tired of aggressive individuals who have strong personal agendas? Do you find yourself wasting energy trying to accommodate  demanding egos? Aggressive and bullying behaviors can be very intimidating. They can increase stress and can even become litigious.   We help you create a more positive work environment by coaching difficult individuals to modify their negative behaviors. We also conduct environmental and team assessments.     We coach  leaders, managers and professionals to:   • Reduce anger and negativity by understanding their own emotions • Develop communication strategies with positive impacts • Stay calm and exercise restraint even when under a lot of pressure • Sharpen listening skills and patience and modify Type A behaviors • Learn how to deal with different personality styles • Enhance their relationships by increasing their emotional intelligence     “I have recommended Dr. Manning for the coaching...

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Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads

  Half-day (3-4 hours) Are some of your customers overly demanding and hard to please? Does your staff get stressed trying to satisfy difficult customers and manage challenging behaviors? This training provides an overview of the best practices in coaching staff to deliver exceptional customer service. Participants learn how to coach and motivate their staff to better handle stressful, highly charged situations and still keep a positive attitude.   Objectives – Model and coach a can-do service attitude – Communicate effectively and positively with your staff and customers – Anticipate and meet customer and staff needs   Content – Assessing staff and customer needs and expectations – Showing staff how to apply service principles to internal and external customers – Identifying communication styles and flexing your coaching style – Motivating staff to diffuse and solve problems – Coaching staff to calmly handle difficult behaviors   “I want to thank The Consulting Team for their great trainings in Customer Service. Recently, my staff has been through a few trainings and...

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Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams

  Print: Managing Across Teams Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

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Services Overview

Print: Services Overview PDF Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

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Assessment Tools

  As part of our coaching, we utilize a variety of online administered surveys to help you understand communication styles, focus on how emotions influence your environment, and set goals to implement positive change.   EQi 360® The EQi 360® is based on the BarOn EQ-i 2.0, which is one of the most recognized emotional intelligence instruments worldwide. Emotional Intelligence refers to an array of emotional, personal and interpersonal abilities and skills that influence one’s overall leadership capabilities and coping skills. We use the EQi 360® Emotional Intelligence survey results to help leaders recognize how their emotions impact the environment and their relationships.   DiSC® Classic The DiSC® Classic is a behavior assessment that uses a non-judgmental language for exploring behavioral issues. It helps people explore their own behavior across four primary dimensions: Dominance, Influence, Steadiness, and Conscientiousness. It can be used to improve work productivity, teamwork, and communication. A series of questions are asked that result in a detailed, twenty page report about your personality and behavior.  ...

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Harassment Investigations

  Print: Harassment Investigations PDF Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

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Facilitation

Print: Facilitation Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What...

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Facilitation Retreats and Off-Site Meetings

  Was the last meeting you held the best use of everyone’s time? Would the attendees rate it outstanding? Meetings consume lots of time, money, and energy. How about your next one? The Consulting Team will help you get the results you need. As neutral facilitators, we can help prioritize issues, handle any difficult group dynamics, and energize your team to be creative, non-blaming problem-solvers.   The Consulting Team: • Assesses needs, goals, and expectations • Keeps meetings focused on deliverables • Works well with diversity and challenging groups • Clarifies roles and responsibilities • Assures accountability • Establishes behavioral guidelines and protocol • Uses conflict and feedback constructively • Builds group commitment, alignment, and trust   “Creating change in an organization is process. The Consulting Team assisted the department in creating a sense of urgency. This enabled us to come together as a team to analyze our current situation, create a vision for the department, and then to develop strategies to achieve the vision.”               – Chief Mike...

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Retreats for Goal Setting, Planning and Prioritizing

Print: Retreats for Goal Setting, Planning and Prioritizing Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep...

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POST Team Building Workshop (“TBWs”) for Law Enforcement

Print: POST Team Building Workshop Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations...

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Building Better Teams

  Half-day (3-4 hours) Do you have a diverse group of individuals that need to work together for common goals? Are you having challenges building alignment and keeping your team motivated and engaged? This training helps you build better teams by using practical tools, communication tips, meeting management guidelines, and models that enable diverse individuals to work cohesively and productively.   Objectives –        Build synergy and trust within your team –        Align team values, expectations, and responsibilities –        Enhance team problem-solving and decision-making Content –        Understanding the stages of team development –        Establishing team problem solving models –        Designing behavioral protocol –        Facilitating and motivating others through change –        Recognizing and capitalizing on diversity     “I continue to see what an impact your coaching and training has had on our team. One of my managers just said to me that she thinks this is the best library team ever, and she’s been here over 35 years! You are awesome!”   – Rosanne M. Macek, Director of Library Services,...

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Managing Organizational Change Consulting

Print: Managing Organizational Change Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

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Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA

  Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

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