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Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads

Coaching Exceptional Customer Service: Putting People First in the Public Sector — for Managers, Supervisors, and Leads   Half-day (3-4 hours) Are some of your customers overly demanding and hard to please? Does your staff get stressed trying to satisfy difficult customers and manage challenging behaviors? This training provides an overview of the best practices in coaching staff to deliver exceptional customer service. Participants learn how to coach and motivate their staff to better handle stressful, highly charged situations and still keep a positive attitude. Objectives – Model and coach a can-do service attitude – Communicate effectively and positively with your staff and customers – Anticipate and meet customer and staff needs Content – Assessing staff and customer needs and expectations – Showing staff how to apply service principles to internal and external customers – Identifying communication styles and flexing your coaching style – Motivating staff to diffuse and solve problems – Coaching staff to calmly handle difficult behaviors   “I want to thank The Consulting Team for their...

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Trust is a Must

Trust is the cornerstone of business. It must be fostered internally, before even addressing trust between organizations and their customers, clients and constituents. We must trust each other … within and between departments, as well as building trust between employees and management....

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Exceptional Customer Service: Putting People First in the Public Sector

Print: Exceptional_Customer_Service Conflict Mediation and Coaching Assessment Tools Credibility: How to Earn It and Keep It Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence Executive Coaching and Assessment Enhancing Trust by Communicating with Tact and Professionalism Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Through Facilitation and Consulting Credibility: How to Earn It and Keep It Enhancing Trust by Communicating with Tact and Professionalism Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Appreciative Inquiry: Learning From The Best in Difficult Times Assertive Communications Business Writing Basics Coaching Employees for Success Coaching Exceptional Customer Service: Putting People First in the...

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Enhancing Trust by Communicating with Tact and Professionalism

Print: Enhancing_Trust Conflict Mediation and Coaching Assessment Tools Credibility: How to Earn It and Keep It Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence Executive Coaching and Assessment Enhancing Trust by Communicating with Tact and Professionalism Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Through Facilitation and Consulting Credibility: How to Earn It and Keep It Enhancing Trust by Communicating with Tact and Professionalism Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Appreciative Inquiry: Learning From The Best in Difficult Times Assertive Communications Business Writing Basics Coaching Employees for Success Coaching Exceptional Customer Service: Putting People First in the...

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Credibility: How to Earn It and Keep It

Print: Credibility_How_to_Earn Conflict Mediation and Coaching Assessment Tools Credibility: How to Earn It and Keep It Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence Executive Coaching and Assessment Enhancing Trust by Communicating with Tact and Professionalism Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Through Facilitation and Consulting Credibility: How to Earn It and Keep It Enhancing Trust by Communicating with Tact and Professionalism Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Appreciative Inquiry: Learning From The Best in Difficult Times Assertive Communications Business Writing Basics Coaching Employees for Success Coaching Exceptional Customer Service: Putting People First in the...

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Augment Training with Coaching and Mentoring

Supervisors, managers and leaders at all levels recognize the value of training their employees. Effective training builds skills and confidence, enhances productivity and team cohesiveness and reinforces organizational culture. Classroom training remains an effective and efficient way of transferring knowledge to a group of employees at the same time, so they learn and grow together.  ...

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How to Increase Your Emotional Intelligence

Have you ever participated in an important conversation with a colleague, customer, or employee, and wondered how even your best intentions created an undesired result? Or have you ever received an evaluation from your boss that indicated you need help with your “people skills,” whatever that...

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Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams

  Print: Managing Across Teams Conflict Mediation and Coaching Assessment Tools Credibility: How to Earn It and Keep It Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence Executive Coaching and Assessment Enhancing Trust by Communicating with Tact and Professionalism Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Through Facilitation and Consulting Credibility: How to Earn It and Keep It Enhancing Trust by Communicating with Tact and Professionalism Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Appreciative Inquiry: Learning From The Best in Difficult Times Assertive Communications Business Writing Basics Coaching Employees for Success Coaching Exceptional Customer Service: Putting People...

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How to Motivate and Engage your Employees

Are your employees less motivated than you would like? Does some of your staff just get by rather than doing their best? Well, you are not alone. The majority of managers and supervisors we have interviewed agreed with a recent Gallup Research finding that employee motivation is at its lowest ebb, with more than 50% of American workers feeling “disengaged” from their work....

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Write Effective Emails — Get the Response You Want

How many emails do you send in a day? 20? 50? More? Writing emails has become such a common form of communications—both personal and business—that we may automatically assume that receivers perfectly understand and accept what we write.  ...

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How to Keep Your Teams Engaged

  It used to be common that people who worked in a team sat in a common location. A team member could walk across the room to ask a question about a procedure or deadline or problem and get help. But today, team members are used to communicating through mobile devices.    ...

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Providing Exceptional Customer Service

  One of The Consulting Team’s most popular courses is “Exceptional Customer Service.” It stands to reason that if your organization provides a product or service, you will have customers and you will need to satisfy them....

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Coaching Pays Off – Learn Some Easy Tips

  Robert had met his goals as a new supervisor. He thought his team was getting the job done when his manager called, asking to meet with him as soon as possible. He told him that Human Resources had two complaints about his aggressive style. One came from a direct report and the other from a fellow manager. Robert was shocked. Coaching Pays Off – Learn Some Easy Tips...

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