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Working Across Teams

  Half-day (3-4 hours) or Full-day (6 Hours)   Are you challenged by interdivisional, interagency, or interdepartmental conflict and competitiveness? Do you need assistance in being more effective in providing goals, values, and direction to individuals who must work together, although they work on different teams or different organizations?  This training will focus on building alignment of goals and creating respectful relationships. Objectives –        Provide the framework for building teamwork and interagency collaboration –        Give strategies and techniques to empower and motivate teamwork –        Practice skills for managing disruptive and difficult team interactions Content –        Understanding and addressing the stages of team development –        Creating clear roles, responsibilities and expectations –        Encouraging creativity and collaboration –        Assessing communication styles and capitalizing on diversity –        Building positive relationships through feedback and communications   “At a round table after The Consulting Team’s Team Building Workshop, we ascertained expectations and thoughts from our group and got really positive feedback. In all of my five team building workshops, this one was definitely the...

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Think on Your Feet: Develop Your Ability to Think, Speak and Act Spontaneously

  Half-day (3-4 Hours)   Would you like to be more confident in the moment? Would you like to be able to think, speak and act in rapidly unfolding situations when the best-laid plans get thrown to the wind? Many professionals are decisive, confident and creative…until the moment they must improvise. Yet you probably have the training, experience and instincts to be brilliant in the moment with the right tools and confidence. Objectives –        Learn to rely on your instincts and trust your gut –        Adapt to a wide variety of circumstances –        Creatively ad-lib and go “off script” Content –        Employing the “Yes, and…” concept to create alternate plans, conceive non-linear designs, and co-create collaborative    projects –        Making rapid-fire decisions with confidence through a series of improvisational activities and games –        Developing resourcefulness when relying on your native problem-solving skills –        Experiencing the glory of Ideation, a special brainstorming process –        Practicing accepting offers as starting points for flexibility       Conflict Mediation and Coaching Assessment...

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Diffusing Bullying Behaviors Through Coaching and Assessments

  Are you receiving complaints about bullying behavior or a hostile work environment? Are you frustrated dealing with bullying behaviors and other sticky personnel issues? Are you tired of aggressive individuals who have strong personal agendas? Do you find yourself wasting energy trying to accommodate  demanding egos? Aggressive and bullying behaviors can be very intimidating. They can increase stress and can even become litigious.   We help you create a more positive work environment by coaching difficult individuals to modify their negative behaviors. We also conduct environmental and team assessments.     We coach  leaders, managers and professionals to:   • Reduce anger and negativity by understanding their own emotions • Develop communication strategies with positive impacts • Stay calm and exercise restraint even when under a lot of pressure • Sharpen listening skills and patience and modify Type A behaviors • Learn how to deal with different personality styles • Enhance their relationships by increasing their emotional intelligence     “I have recommended Dr. Manning for the coaching...

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Coaching and Feedback for Increased Performance

  Half-day (3-4 hours)   Are you challenged with issues of accountability and communication? Do you need techniques for keeping your team motivated and performing at peak levels? This training is designed to help you master the basics of a sound performance feedback methodology. You will also learn coaching techniques that capitalize on the diversity of styles and talents in order to build productivity and morale.   Objectives –    Practice effective feedback and coaching techniques –    Apply formal and informal performance feedback processes –    Learn tips on motivating others to change   Content –        Practicing appreciative inquiry techniques –        Overcoming resistance to changing behaviors –        Coaching and mentoring employees for success –        Applying situational management tips –        Learning the do’s and don’t’s of performance reviews   “The Consulting Team is very effective in working with diverse styles and dealing with opposite personalities in resolving differences and providing effective coaching and performance feedback”   – Jill Lopez, HR Director, City of Campbell     Conflict Mediation and Coaching Assessment Tools Diffusing...

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Managing Change: Overcome Resistance and Get Buy-in

  Half-day (3-4 hours)   How do you deal with the pressure of constant change? Do you have to do more with less, or do it faster, cheaper and better? Change provides the opportunity for creativity. Are you focused in managing change or are you reacting to problems? This workshop is designed to help you create strategies to overcome resistance to change and implement for success.   Objectives –        Learn to build buy-in and motivate for change –        Focus on innovation rather than reactive thinking –        Overcome resistance and create readiness for change Content –        Creating a positive change mindset –        Designing a game plan for change –        Responding to the stages of change –        Applying situational change strategies –        Learning how to facilitate constructive venting sessions   “I couldn’t be more pleased with how The Consulting Team’s training session on Managing Change and Communications was conducted and with its results. I believe that it will be referenced as a moment in time that swept us forward from talking...

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Using Assertiveness to Diffuse Sticky Situations

  Half-day (3-4 hours)   Do you avoid difficult conversations? Do you wish you could handle sticky situations with more confidence and ease? Through the use of exercises and role play, participants practice engaging in conversations that tackle and tame disruptive behaviors and situations in and around their work group. They learn how to manage interactions so that respect, trust, and professionalism are restored, and team results are improved. Objectives –        Create successful interactions when dealing with peers, direct reports, and your manager –        Enhance trust and build effective relationships –        Create conditions conducive to discussing even the stickiest workplace situations with co-workers, direct reports, and/or your supervisor Content –        Getting comfortable with confronting uncomfortable situations –        Handling challenging behaviors calmly and professionally –        Reducing anger and negativity – yours and others –        Communicating tough messages skillfully    “The agreement made during training was to practice the tools The Consulting Team provided us. Our group continues to have challenges, but we are using these tools to work through misunderstandings...

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Ask, Listen, and Influence: Develop Skills of Inquiry and Listening

  Half-day (3-4 hours)   As a professional or a leader at any level, your ability to ask better questions, listen fully and understand your diverse workforce are the keys to coalescing teams, navigating workgroups through change, and mobilizing them to a common cause. This training helps you become more service-oriented by mastering the art of inquiry, sharpening your listening skills, and enhancing your abilities to work with cross-generational teams. Objectives –        Avoid common listening mistakes that can erode trust and respect –        Build trust through listening techniques in live and remote conversations –        Apply questions strategically to guide conversations to key objectives –        Learn Appreciative Inquiry tools Content –        Using open-ended, closed-ended and rhetorical questions to gather information, isolate issues, and garner agreement –        Mastering 15 ways to use questions to help you uncover root causes and issues and build consensus –        Understanding the meta-messages embedded within communication –        Experiencing the effect of multi-tasking on listening –        Turning dissent and objections into agreement through questioning and listening strategies...

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Making the Transition from Staff to Supervisor

  Full-day (6 Hours) for Managers, Supervisors, and Leads   Do you have a newly promoted supervisor you want to train? Could your supervisors and managers benefit from a refresher?  Could they use new ideas and tools to meet their management challenges? This training provides a one day intensive crash course in supervision. You will learn how to guide, motivate, evaluate, and develop individuals and teams to reach their goals. This interactive training applies concepts through case studies, role-playing, exercises, and discussion. Objectives –        Learn supervisory best practices that can help you manage your teams –        Motivate and engage staff using situational techniques –        Overcome roadblocks through coaching and feedback Content –        Establishing leadership best practices and competencies –        Applying Appreciative Inquiry for problem solving –        Setting priorities and goals for better alignment –        Motivating diverse generations and different communication styles –        Evaluating and managing performance issues   “The Consulting Team did a great job developing the leadership workshop and materials to meet the needs of the group. They...

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Getting the Best from Your People: Engage, Align and Motivate

  Half-day (3-4 hours)   Are you feeling challenged by the different generations you are supervising? Do you wish everyone would just get along and easily fit into your culture and values? This interactive training provides easy to use tools to increase engagement and motivation of your diverse workforce.  Participants will apply concepts as they practice and enhance related skills. The tips will help you infuse new energy and enthusiasm with any team from a project, to a unit, to a department, or your entire organization.   Objectives –        Communicate and receive buy-in for your vision by the team –        Learn to implement strategy to leverage your team’s effectiveness –        Increase engagement across your social media-driven workplace –        Enhance your credibility and value Content –        Taking stock of your related skills –        Articulating your team’s mission, vision, values, and priorities –        Leveraging your team’s strengths and individual talents –        Practicing motivational and engagement techniques –        Identifying best ways to use social media tools   “I highly recommend The Consulting...

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Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads

  Half-day (3-4 hours) Are some of your customers overly demanding and hard to please? Does your staff get stressed trying to satisfy difficult customers and manage challenging behaviors? This training provides an overview of the best practices in coaching staff to deliver exceptional customer service. Participants learn how to coach and motivate their staff to better handle stressful, highly charged situations and still keep a positive attitude.   Objectives – Model and coach a can-do service attitude – Communicate effectively and positively with your staff and customers – Anticipate and meet customer and staff needs   Content – Assessing staff and customer needs and expectations – Showing staff how to apply service principles to internal and external customers – Identifying communication styles and flexing your coaching style – Motivating staff to diffuse and solve problems – Coaching staff to calmly handle difficult behaviors   “I want to thank The Consulting Team for their great trainings in Customer Service. Recently, my staff has been through a few trainings and...

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Trust is a Must

Trust is the cornerstone of business. It must be fostered internally, before even addressing trust between organizations and their customers, clients and constituents. We must trust each other … within and between departments, as well as building trust between employees and management....

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Exceptional Customer Service: Putting People First in the Public Sector

Print: Exceptional_Customer_Service Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

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Enhancing Trust by Communicating with Tact and Professionalism

Print: Enhancing_Trust Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

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Credibility: How to Earn It and Keep It

Print: Credibility_How_to_Earn Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional Intelligence: What It...

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Augment Training with Coaching and Mentoring

Supervisors, managers and leaders at all levels recognize the value of training their employees. Effective training builds skills and confidence, enhances productivity and team cohesiveness and reinforces organizational culture. Classroom training remains an effective and efficient way of transferring knowledge to a group of employees at the same time, so they learn and grow together.  ...

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How to Increase Your Emotional Intelligence

Have you ever participated in an important conversation with a colleague, customer, or employee, and wondered how even your best intentions created an undesired result? Or have you ever received an evaluation from your boss that indicated you need help with your “people skills,” whatever that...

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Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams

  Print: Managing Across Teams Conflict Mediation and Coaching Assessment Tools Diffusing Bullying Behaviors Through Coaching DiSC® Classic Communication Style Assessment Emotional Intelligence: Executive Coaching and Assessment Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Stress, Anger, and Frustration Through Coaching Mediation Services Overview Facilitation and Consulting Assessment Tools Building Better Teams Coaching Exceptional Customer Service: Putting People First in the Public Sector – for Managers, Supervisors, and Leads Diffusing Bullying Behaviors Through Coaching and Assessments Facilitation Facilitation Retreats and Off-Site Meetings Harassment Investigations Managing Across Teams: Interagency, Interdivisional and Interdepartmental Teams Managing Organizational Change Consulting POST Team Building Workshop (“TBWs”) for Law Enforcement Retreats for Goal Setting, Planning and Prioritizing Services Overview TESTIMONIALS Video Clip: City Council Strategic Planning Facilitation by TCT for City of Redlands, CA Training and Workshops Ask, Listen, and Influence: Develop Skills of Inquiry and Listening Business Writing Basics – From Emails to Staff Reports Coaching and Feedback for Increased Performance Credibility: How to Earn It and Keep It Critical Conversations Emotional...

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How to Motivate and Engage your Employees

Are your employees less motivated than you would like? Does some of your staff just get by rather than doing their best? Well, you are not alone. The majority of managers and supervisors we have interviewed agreed with a recent Gallup Research finding that employee motivation is at its lowest ebb, with more than 50% of American workers feeling “disengaged” from their work....

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Write Effective Emails — Get the Response You Want

How many emails do you send in a day? 20? 50? More? Writing emails has become such a common form of communications—both personal and business—that we may automatically assume that receivers perfectly understand and accept what we write.  ...

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How to Keep Your Teams Engaged

  It used to be common that people who worked in a team sat in a common location. A team member could walk across the room to ask a question about a procedure or deadline or problem and get help. But today, team members are used to communicating through mobile devices.    ...

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Providing Exceptional Customer Service

  One of The Consulting Team’s most popular courses is “Exceptional Customer Service.” It stands to reason that if your organization provides a product or service, you will have customers and you will need to satisfy them....

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Coaching Pays Off – Learn Some Easy Tips

  Robert had met his goals as a new supervisor. He thought his team was getting the job done when his manager called, asking to meet with him as soon as possible. He told him that Human Resources had two complaints about his aggressive style. One came from a direct report and the other from a fellow manager. Robert was shocked. Coaching Pays Off – Learn Some Easy Tips...

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